Terms of use

By accessing and using nuhuong.com you agree to the terms below. The site is operated by Yūgen.

1. Product information

Yūgen products are handmade from natural herbs, so colour, size and scent may vary slightly between batches and from the photos. Scent descriptions are sensory impressions, not medical claims.

2. Prices and orders

Prices are in Vietnamese dong and may change without notice; the price that applies is the one confirmed when your order is finalised. An order is formed only once Yūgen contacts you to confirm it. We may decline orders with inaccurate details or signs of fraud.

3. Safe use

Incense involves fire and smoke. Please follow the safety guidance on our FAQ page: never leave burning incense unattended, use a heat-proof holder, keep away from children, pets and flammable items, and keep the room ventilated. Yūgen is not liable for damage caused by misuse.

4. Intellectual property

The Yūgen name and logo, images, text and design on this site belong to Yūgen. Please do not copy them for commercial use without written permission.

5. Prohibited use

Do not use the site to send spam, false information or malware, or to interfere with its operation.

6. Limitation of liability

The site is provided “as is”. Yūgen strives to keep information accurate but does not guarantee uninterrupted or error-free operation.

7. Personal data

Personal data is handled under our Privacy policy. Shipping and returns follow our Shipping & returns policy.

8. Governing law

These terms are governed by the laws of Vietnam. Disputes are first settled by negotiation, failing which by the competent authority in [tỉnh/thành phố].

9. Contact